[Resolved]  EaseMyTrip.com — Urgent/Important - Flight booking status Pending - Please escalate

Address:

India

Dear Team,

I have booked a flight ticket from London to Mumbai in Gulf Air a 2-3 hours ago my payment was successful and I got a booking ID EMT[protected] however, I did not get the ticket booking confirmation and the status shows as pending and that is there since the time I have made the payment. Its been more than 2 hours but I have not received any confirmation of ticket being booked which is really absurd and the site mentions the airlines is having technical issues.

Furthermore, after huge waiting time and going nowhere to contact any of the customer care agent which is again ridiculouos I tried to at-least see if I can cancel the ticket but to my surprise EMT does not allow cancellation also and I have nothing left but to wait for this confirmation. Also, after ages of waiting on the telephone line to speak to a customer care agent that agent was not helpful at all. They said you have to wait for more 2 hours and still if the confirmation is not received gives a call back. How in the world can someone give answer of calling them back when they know its difficult and huge queue on the calling line. This is a serious customer relationship issue where this company is not helping out at all.

I need to fly back home urgently due to which I have made this booking. Kindly check and prioritise this matter and provide me a status of my tickets or at least refund me the full amount of this transaction.

Appreciate your prompt response

Thank you.