EaseMyTrip.com — Wrong information was provided to book flight

I wanted to travel from India to Canada. I work in Canada and I am a resident of Canada. Before booking a flight I contacted Easemytrip customer service to ask whether I can take layover at Paris and Amsterdam without Schengen visa and just by showing my Canadian work permit, the answer that I received from Easemytrip customer service was YES. So I booked my flights with them. However, when I went to airport to checkin my bags at that time the air lines didn't allow me to on-board the flight because they said that I need Schengen visa if I have layover in more than 1 Schengen area. I had to join my office from 28th August 2023 but due to non boarding of my flight I will not be able to join my office so I have to suffer for that also. Immediately on the date of my journey I asked for the refund from Easemytrip till now I haven't received any refund from them. I am highly disappointed from service given to me and will probably never recommend this company to anyone.