EaseMyTrip.com — Wrong Reschedule Charges and Fraud with customer

EaseMyTrip.com — Wrong Reschedule Charges and Fraud with customer

M Mithileshbajaj from Mumbai, Maharashtra Feb 25, 2024 Feb 25, 2024 This thread was updated on Feb 25, 2024

I booked Ticket dated 26 Feb 2024 PNR BU3I8G, paid 3014 fare was 2715, Due to change in plan, i want to reschedule, called call center the send link, i rescheduled, dated 28th Feb 2024, fare was showing 2550, demand online 392, i paid. Booking was showing pending, i called call center they told will get confirmation in 40 min. Again called they told need to pay 3488/-, Airline penalty is 2770 plus charges, while ticket was 2392 on website. Now i booked from Indigo new ticket at 2700. My demand from ease my trip full refund of ticket booked, plus new ticket charges. Was this information helpful? No (0) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint. Feb 25, 2024 Updated by Mithileshbajaj Still showing pending status, i booked new ticket, now option is to refund with penelty Feb 25, 2024 Updated by Mithileshbajaj Please cancel and do full refund BU3I8G, you have not rescheduled my flight, while online rescheduled and shows demand of 392, which has been paid but ticket generated with pending status, while i called then asked penalty. Verified Support Feb 25, 2024 EaseMyTrip.com Customer Care's response Hi Mithilesh, We understand any frustration you may be experiencing. However, if you choose to voluntarily cancel your booking, please be aware that the airline's cancellation charges, as outlined in the E-ticket, will apply. We hope you recognize that these cancellation and rescheduling charges are determined by the respective airlines. Feb 25, 2024 Updated by Mithileshbajaj I rescheduled from your portal and paid 392, break up also given. your web site shows pending status after payment, there was no question to cancel ticket, when you demanded 3488 after payment online which was fake as per you and website. i also booked new ticket same flight 2700. You have done un law full demand after reschedulement from you web, that's why you have cancel and refund full amount. If your website would have been shown any other amount then i can take decision to reschedule ticket or not because your portal was showing price and price difference, after payment how you can say portal shows wrong amount now I have to pay penalty and charges more than ticket over and above original ticket charge. This type of money embezzlement happens on you web, first show less amount then demand more than 100% from innocents customers??? it is fraud and malpractice.
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