[Resolved]  Easemytrip — EaseMyTrip-Flight booking status Pending

Website:

www.easemytrip.com

Dear Team,

I have booked a flight ticket from DXB to Cochin in Indigo my payment was successful and I did not get the ticket booking confirmation and the status shows as pending. Sill now received no confirmation of ticket being booked and i waited in the Airport more than 4 hrs and not able to travel
Furthermore, after huge waiting time and going nowhere to contact any of the customer care agent which is again ridiculous I tried to at-least see if I can cancel the ticket but to my surprise EMT does not allow cancellation also and I have nothing left but to wait for this confirmation. Also, after ages of waiting on the telephone line to speak to a customer care agent that agent was not helpful at all. They said you have to wait for more 2 hours and still if the confirmation is not received gives a call back. How in the world can someone give answer of calling them back when they know its difficult and huge queue on the calling line. This is a serious customer relationship issue where this company is not helping out at all.

I need to fly back home urgently due to which I have made this booking. Kindly check and priorities this matter and provide me a status of my tickets or at least refund me the full amount of this transaction.
Booking ID - EMTAE365025
Booking on - Thu, 13 Oct 2022 07:25

Appreciate your prompt response

Thank you.