Easemytrip — Money deducted but ticket not confirmed

Address:	Building No 223, Patparganj Industrial Area, Patparganj, New Delhi, Uttar Pradesh 110092
Website:	Easemytrip.com

I have tried booking bus ticket on 7th February from Lucknow to new delhi through UPI Payment Mode through Ease My trip App at 8.31 PM on 7th February. The Payment of 576 was deducted from my bank Account and UTR number was also generated but the booking was not confirmed on the App. The customer Executive denied that they can't do anything because there system is not showing any booking or failed booking. Bank also confirmed that payment has been Made.
Similar Incident has happened with me on ease my Trip app before on 13th July at 1.08 A.M the amount 599 was deducted by UPI transaction and the Booking was not confirmed the Ease my trip customer care executive denied to give any help. kindly take action in this matter as it is fraud from the side of Easemytrip