[Resolved]  Easemytrip — Refund from my wallet to my bank account

Dear Sir/Madam, I Mr.Choudhary Ramkripal Roy would like to bring to your notice that I had booked my tickets in February 2020 for travel date 25th March 2020 for 5 people for Rs.50k and above but my trip got cancelled due to COVID lockdown and the amount was transferred to my wallet in September 2021.The problem is that the amount which is credited in my wallet can only be used when I receive the OTP on my email id and due to some technical issues l am unable to receive the OTP.l have been repeatedly trying to contact your customer care number but invain it never happened.So I request you to kindly transfer my outstanding amount to my account from my wallet.As it has been nearly 2 years and the amount is big.Hope you understand and oblige me by doing the needful ASAP.Thanks Choudhary Ramkripal Roy