Easemytrip — Refund issue

Website:

EASEMYTRIP.COM

Sir,
i had booked my flight tickets from easemytrip from patna to goa on 4th of april 2023 of rs. 16850 and had to cancel because my dates were not sure and i was not sure and i had called the easemytrip customer care and had spoken to them about my refund and i was told that only 600 rs will be cut as convience fees rest amount will be refunded as i am cancelling before 24 hrs and now i recieved a message that even airline cancellation charges were applied . I have the whol call recoring to prove that i had asked weather i will get full refund or no so sir please help me out to get refund of 16850/- regards