[Resolved] Easemytrip — Refund request with in 24 hours

Mansi_gupta

from Kolkata, West Bengal

Oct 10, 2021

Website:

Easemytrip

I booked flight Hyderabad to kolkata for 20th November by mistake but I wanted it for 21st

Called on same day at 4 pm.. called EMT.. wrongly referred me to Airindia
Airindia referred back to EMT
Called again to EMT at 7 pm
Assuredof full refund
Dint guide through the procedure
I asked for mail or link which I need to complete but didn't helped me

When I cancelled
They are telling I selected wrong option so zero refund

My 8500 rupees gone
They could have clearly told no refund

Dint guide me rather misguided me

+1 photos

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Nov 15, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2021

EaseMyTrip.com Customer Care's response Dear Sir, This is for the Booking id:—EMT88410250. We'd like to let you know that because we received your cancellation request via the "Already Cancelled from Airline" cancellation option, the airline has processed the refund according to the fare rules. As a result, there has been no statement from the airline regarding a full refund.