[Resolved] Easemytrip.com — money debited, no booking received

 
1 Review
India
 Harsh Baghel on Feb 4, 2019
I just booked a round trip flight from raipur to goa for 22nd to 26th february and the amount of 10985/- was debited from my idbi account but i have not received any sort of confirmation from the company, since the page got stuck with the processing icon. So i urge them to either provide me with the ticket confirmation or return the debited amount back. Attached is the bhim upi transaction for proof.
Name:
Harsh vardhan baghel

money debited, no booking received
Complaint marked as Resolved Mar 10, 2019

Complaint Status


[Feb 05, 2019] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
EaseMyTrip.com Customer Care's response, Feb 06, 2019
Dear Sir,
We are sorry for the inconvenience caused.
We would like to inform you that for the particular booking and transaction there was an error from the bank's server and hence the payment was not completed. However, the auto-reversal was initiated for the same and you must have got the same into your source account as it is a UPI gateway. In case you haven't got the same then please contact us on our Whatsapp escalation number i.e [protected] and we will assist you on priority.
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    89%
    Complaints
    224
    Pending
    6
    Resolved
    198
    phone
    + 91 11 4313 1313
    +91 11 4303 0303
    location
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    Easemytrip.com - money debited, no booking received