Easyday — Miscommunication - Wrong Information

I am regular customer of easyday and i am using easyday membership from 2019.
I have a concern now.
My Previous Easyday membership valid till 1st March 2022
But I renewed on February 18 2022 and now it shows my current validity till February 18 2023.
So my question is where is my 10 days ?
According to the staff it is automatically add 10 days more in the validity the time of renewal but it didn't happen.

Please help.