[Resolved]  EasyMobileRecharge.com — Money debited from bank but not recharged

Jun 01, 2020

EasyMobileRecharge.com Customer Care's response Dear Customer,

We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Your money is always safe with us. That’s our promise!

We have checked your order with us and we have not received the payment from your bank for this order. This could happen due to any of the following reasons:

• Sometimes due to technical reasons, we might not receive a response from the bank for your payment request. As a result, we do not get to know the status of your payment transaction and hence assume it to be a failed payment. For such cases the recharge is not processed by us.

• Sometimes the banks give us a response that your payment transaction has failed, even if the payment transaction was actually successful. For such cases the recharge is not processed by us as we assume it to be a failed payment.

Normally in such cases money is automatically refunded to bank account with in 12 working days. We are sure that your money must have refunded till now.

Still if you haven’t received your refund yet, kindly contact us again on [protected]@easymobilerecharge.com.

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com