eBay — Damaged product received and no support for getting refund /replacement

kaushikg.81

from Mumbai, Maharashtra

Address:	700079
Website:	www.ebay.in

I placed my order sports edifice ef-535bk 1a watch worth 3, 147/- on 9th april and i received on 23rd april which is 13 days. Moreover, when i received, i found it to be a defective one and since then till now i am struggling to get it replaced. Connecting to customer care is very problematic and every time i get the same ans of a callback in 48 hrs but that too doesn't happens ever time. Yet the watch has not being picked up from me and neither i'm given any clue by when the replacement/refund will be done.
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eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Kaushik (kaushikg.81),

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay"

kaushikg.81

from Mumbai, Maharashtra

I have already communicated the details as requested to in the above comments on 11th May through the registered email ID to ebayindia.[protected]@gmail.com.

Looking forward for your further action As soon as possible.

Thanks & Regards
Kaushik Ghosh

kaushikg.81

from Mumbai, Maharashtra

The product has been picked up from my residence on 16th May and the docket number, i have communicated as well to ebayindia.[protected]@gmail.com on 17th May. However, since then have not yet received and communication from ebay side till date.

Unfortunately, i am not even seeing any positive action from your (Consumer Forum) end on this issue as well. Thus would request you to please look into the matter and please communicate the next plan of action from your end.

Looking forward for an positive response.

Thanks
Kaushik Ghosh