eBay — didn't get the refund

Address:Namakkal, Tamil Nadu

i have ordered for smartphone (samsung s duos 2 mobile on 19th December 2013). i paid the full amount by using my debit card of INR 10, 177.00. i got the receipt and order no of the order from ebay. on the next day ebay told me that due to seller unable to ship the product, they initiated the refund of the same amount on 20.12.2013. but till now i didnt get the refund. i request you to take necessary action and repay the refund amount.i had contacted to ebay people for this issue many times, i cant get the solution. all goes in dump.
ebay PaisaPay Id: [protected].(19.12.13)
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Dear Vinosh, We have taken a note of your details and will get back to you with a resolution at the earliest.
Dear Vinosh, Thank you for sharing your concern with us. We would request you to provide your bank statement from the date of transaction till date on [protected]@ebay.com within the next 48 hrs. Our team will co-ordinate with the bank regarding the same and update you via email.

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