[Resolved] eBay — Fake samsung micro sd card sent & also no bill delivered | |||||
I booked a samsung micro sd card with ebay on 7/2/2017 & paid for the same online. (Item no[protected] & paisa pay id [protected]) Card arrived on 14/2/2017 but is not working & also no bill for the purchase was sent by seller. He merely sent a shipping bill without any vat. I immediately raised a claim on 16/2/2017 by claim no 2700404 but ebay closed the claim without any redressal on 17/2/17 & merely asked me to visit local samsung service centre. Samsung service centre refused to entertain my complaint without a valid bill. They said item was fake. Subsequently i chatted with their personnel (Richa) & appraised her about my problem, she repeatedly insisted that i get in contact with dealer. The dealer is not reachable as his mobile is always switched off. So i sent him a mail, asking for bill, but he has not responded yet. I asked samsung service centre to give their submission in writing, but they stated this is not their policy & washed off their hands Was this information helpful? | |||||
Apr 11, 2017 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. Verified Support Mar 11, 2017 eBay.in Customer Care's response Dear Rajarshi Das, We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home Regards, Team eBay | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
4742
Pending
328
Resolved
2636
View all 4742 eBay.in reviews & complaints
14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063
View all eBay.in contact information
For this issue only way to get solution is filing a complaint against Ebay as well as the particular seller in Consumer court. I[censored] filed means they would as the samsung about product originality. At that time they have to bring the writing reply on it. So just go and file the complaint.
ANGURAJ