[Resolved]  Ebay.in — Android mobile phone

Address:	Nashik, Maharashtra, 422101
Website:	ebay.in

Paisapay id [protected]
item no[protected]
claim id 2638627
I have purchased coolpad dazen1 mobile from ebay on 17/01/2017
and i received product on 20/01/2017, , , when package is opened i found product is damaged (broken at back side). emmediately i called to ebay customercare told him about raise claim to refund.
he sent me link (because they dont have a default option at their official site)
to raise claim and i write down simly that product is not working and not switching on, because battery area is damaged, and submitted.
After 3 day i received mail from ebay that my claim is rejected. I called again to customercare and told about all details, and he said that he will reopening claim again for that i need to upload the broken item images( when i called them first time they didnt sugested me to upload images), then iuloaded images.
and after 5 to 6 days again my claim is rejected.
They are not considering the images i uploaded.
they considers only what i write first time.
uploading images here.