Ebay.in — Blackberry purchased is a refurbished & they cheated as NEW

Address:

Bangalore, Karnataka

Below is the mail correspondence and they are not solving... jaya kumar Aug 21 To [protected]@ebay.com CC Jayakumar __ Dear Ebay Team This is to inform you that we have received a parcel today from Ebay.Our reception lady has taken the parcel. We have not unpacked the same. We have told that we require refund and we dont know what is this parcel. We request to please clarify and resolve the issue on priority without any further delay Regards B.Jayakumar From: jaya kumar To: "[protected]@ebay.com" Cc: Jayakumar ; __ Sent: Wednesday, 19 August 2015 4:51 PM Subject: Re: Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear Ebay Team This is to inform you that we have received a phone call from the vendor informing that he is sending a replacement for the same and disconnected the line. We have made it clear that we want only refund. You can go through the emails we have written and the hardship we have gone through We are a regular customer of Ebay and this incident is making us to loose faith on Ebay. We request to instruct your vendor to refund and resolve this issue Thanking you in advance Regards B.Jayakumar From: jaya kumar To: "[protected]@ebay.com" Cc: Jayakumar ; __ Sent: Monday, 17 August 2015 9:48 PM Subject: Fw: Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear Ebay Team, Further to your email for returning back the Blackberry device for refund. Am attaching the images of Black berry sent back to the supplier QH Whole sale, Mumbai addressed to Mr.Danish Patanwala, email : [protected]@yahoo.com, Phone : [protected]. The consignment has been booked in CAPER DOMESTIC & INTERNATIONAL COUIER vide consignment number 2460271 dtd 17/08/2015 (The amount for sending the courier is Rs.120.(one hundred and twenty only) All the images of relevant documents attached. We request to do the needful at the earliest. Warm Regards, B.Jayakumar m:[protected] From:"jaya kumar" Date:Fri, 14 Aug, 2015 at 16:38 Subject:Re: Regarding Paisapay ID : [protected]. SR# 1-[protected] Dear ebay team Thanks for understanding the issue Since i am travelling i will send the product for refund on coming monday Appreciate your speedy resolution Sent from Yahoo Mail on Android From:"[protected]@ebay.com" Date:Thu, 13 Aug, 2015 at 16:57 Subject:Regarding Paisapay ID : [protected]. SR# 1-[protected] Image removed by sender. eBay eBay sent this message to kumar, jaya (2013_jayakumar). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Image removed by sender. Regarding Paisapay ID : [protected]. SR# 1-[protected] Image removed by sender. Dear Jaya, This is in regard to the email which we received in grievance office for item not working for the Paisapay ID : [protected]. We tried to contact you on your registered number i.e. [protected] on 13th Aug 2015 to discuss your concern. However, we could not speak with you as the number was not reachable. For the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can send us scanned images of the dispatch copy in jpg format at [protected]@ebay.com within 3 days of receiving this email. Failing to which claim may get closed. Kindly send the item back to the seller on below mentioned address. Name : Danish patanwala email : [protected]@yahoo.com Phone : [protected] The reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 5 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Thank you. Regards, Shafakat Khan Service Recovery Team. [THREAD ID:1-O27KPDC] -----Original Message----- Sent: 8/13/2015 12:04:08 PM Subject: Call - Outbound made to ([protected]) eBay Document ID: [protected] Learn More about how to protect yourself from spoof (fake) emails. This administrative email was sent to [protected]@yahoo.com from eBay. As outlined in our User Agreement, eBay will periodically send you required emails about site changes, site enhancements, and your transactions. Read our Privacy Notice and User Agreement for more details if you have any questions. Copyright ©2015 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay Inc. is located at 2145 Hamilton Avenue, San Jose, CA 95125. Disclaimer: This message (including any attachments) contains confidential information and is intended solely for the use of the individual or entity to whom they are addressed. 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