Ebay.in — Charges of 25% on refund on returning the product

Address:	Ludhiana, Punjab, 141002
Website:	woollen-wear.in

This is in regards to product "Winter Jacket Women Woolen Long Jacket FS with Belt for Women's Camel Color" (Item ID:[protected] purchased from Ebay with PaisaPay ID [protected] on 15-Jan-16.
1. We lodge complain of its heavy weight with Ebay just after receiving product. Ebay sidelined saying claim doesn't support your purchase even though my purchase was under paisa pay that guarantee the 100% satisfaction and also under the Ebay guarantee. Where is our fault if weight was not listed on the website, I fail to understand?
2. Second, there was no mention of a return policy on listing page; instead seller mentioned that we guarantee you satisfaction for this product. So how can he even ask for 25% cut on receiving the return product from us? If customer buys product and want to return, Ebay gets sidelined and seller ask for 25% cut. Unfortunately, this is a trap, and cheating. My Mom was very worried and seller very well blackmailed that if she want to return the product she will only get 75% refund. She narrated the incident to me after seller stopped receiving her call after he received back the returned product.
3. Moreover eBay return policy says in case of the case gets escalated there is a time window to refund buyers money in 6 days. Ignoring these timelines, seller started ignoring our calls after he received the item shipped on 30-Jan-2016. We have pure records with us.
My Mom along with our family members suffered from deep mental agony. Ebay cleverly sidelined from the issue asking us to handle the return directly with the seller. When we shipped the product to seller Mr. Sachit Gupta, Phone No: [protected]. He stopped answering to our calls with no intention of returning our money back, and still we are waiting for our refund of Rs 5245 along with our courier charges of Rs 500.