[Resolved] Ebay.in — Claim ID 2894379

vin4das

from Bengaluru, Karnataka

Address:	560032
Website:	www.ebay.in

I'm a seller and i have had an ebay guarantee case which was falsely opened against me by a buyer for not shipping the accesories.

Ebay authorized a return and the dehlivery team delivered the product to someone else.

Ebay closed the case suggesting that the product has been delivered but the catch here is, the product is not delivered back to the seller.

The claims team is absolutely unemphatic and did not care about me not receiving the product.
In their eyes i'm criminal and because of that i'm looking at a loss of 15, 000.

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Jul 8, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Jun 06, 2017

Updated by vin4das The DRS sheet of Dehlivery has been emailed to be my ebay but it is clear that someone else has signed and unethically accepted the delivery.

Verified Support

Jun 06, 2017

eBay.in Customer Care's response Dear vin4das,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Jun 13, 2017

Updated by vin4das Ebay is clearly not interested in fixing this issue.

This is a warning to all sellers who want to list their product on ebay.

The system is not transparent and you can get cheated by multiple parties.
in My case.

1)The buyer cheated me by claiming a fake ebay guarantee claim claiming that I dint ship the earphones and returned the phone through ebay after stealing my earphones.

2)Dehlivery stole the phone/Delivered the phone to an unknown individual and the DRS sheet proves that it is not signed by any one that I have know.
They are not even trying to help me out and say that I need to approach ebay for this issue. While ebay has chosen to completely ignore me.

3)Ebay Cheated me by closing all the claims including seller protection claim without ever speaking to me.
In their update on the case, They have mentioned that they tried to contact me and they closed the case without investigation.
Customer support in ebay is a joke and they will not update any of your comments on the ebay guarantee claim stating that the team for claims is different and they have made an "internal note"

I even tried calling customer care again and asking them to read out the "notes" made by the previous agent and they reply with "no notes have been made".

The system is flawed and I have approached Consumer court on this issue with the complaint number:297421 hopefully the government helps on this issue as Ebay has chosen to ignore me.

This is a strict warning to all sellers.

Kindly approach other platforms such as Amazon as Ebay's system is flawed and their customer service is existent.

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Comments

laxman bingi

from Jalalpur, Gujarat

Mice not working & sound clearity very bad

please replace my headset

other then refund my amount 1340/-

eBay.in Customer Care's response, Jun 8, 2017

Verified Support

Dear laxman bingi,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

vin4das

from Bengaluru, Karnataka

Hello Team Ebay,

I have contacted your support multiple times,

There is no follow up what so ever.

Its been close to 1.5 months and my phone is still not in my possession.

Ebay has issued a Refund to the buyer and deducted the amount from my paisa pay.

I tried escalating the issue with Dehlivery but they are not entertaining me at any cost.
Kindly help