[Resolved]  Ebay.in — Complaint

Address:Coimbatore, Tamil Nadu, 641104
Website:ebay.in

Anil R.
Welcome to eBay Live Help. My name is Anil, How may I assist you today?
shivamoto
[protected] is the item ID
Anil R.
Good Afternoon Mr. Sivaguhan.
shivamoto
Good afternoon
shivamoto
I have not received a refund for this item. I did not receive this item
shivamoto
I have contacted you four times.
shivamoto
The last chat rep closed my chat without notice
shivamoto
what is going on with ebay
Anil R.
Please help me out with the Paisapay ID, so that I could check with the details.
Anil R.
I apologies for the inconvenience caused to you in this regards.
Anil R.
Definitely, I will assist you with your query.
shivamoto
come on guys, you cant even spell apologize . sigh
shivamoto
I need the refund processed immediately. I am tired of your lies
Anil R.
Please help me out with the Paisapay ID, so that I could check with the details.
shivamoto
[protected] is the item ID
shivamoto
I cant find the paypaiasa Id anymore in my account
shivamoto
Got it from my email : [protected]
Anil R.
Let me check the details for you.
Anil R.
It takes some time to check the details, therefore I would request you to please be online.
Anil R.
Please be online.
shivamoto
ok just make sure not to disconnect like last time
Anil R.
Please be online.
Anil R.
As I am checking the details, your concern is already escalated on dated 08.11.2015 so I request to you please wait next 6-8 wokring days for the refund.
shivamoto
what?
shivamoto
I was told this 15 day s ago
shivamoto
I was promised a max of 24 hours to receive the refund
shivamoto
I need to talk to your supervisor
Anil R.
I do understand your feelings. No one can wait till days for an refund but I kindly request to you please wait.
Anil R.
Just be assured. We will do needful.Your hard earn money will not be going anywhere.
shivamoto
I am not going to listen to this.
shivamoto
why are you lying on my face?
shivamoto
I need it processed now
shivamoto
I am not leaving the chat
Anil R.
You have to wait till the timeline.
shivamoto
I need to talk to your supervisor
Anil R.
PLease be online.
shivamoto
ok
Anil R.
You have to wait till the timleine.
shivamoto
so you will not connect me to the supervisor?
Chat Session Ended, Goodbye. (5009)
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Complaint marked as Resolved 
Verified Support
Nov 13, 2015
eBay.in Customer Care's response
Dear itsmegogo,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
Complaint comments 

Comments

I have received the refund today. Ebay, please ensure you attend to your customer queries on time to avoid backlash and negative feedback. I probably will not buy anything else from Ebay in the future.

Please close this case.
Hi itsmegogo,

Thank you for sharing your concern with us, We regret for the inconvenience caused.

We would like to inform you that we have already processed the refund request from our end on 15-Nov-2015.Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: EHDF[protected]

However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat

Thanks & Regards
Team Ebay

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