[Resolved] Ebay.in — Customer support | |||||
I contacted ebay.in customer support due to one of my refund claims was rejected. I was frustrated and did say that I will not purchase from ebay anymore. The customer support was very rude and did not even ask for the details of the issue. He started mocking and closed the chat without even my permission. I have not used any profanity over the chat. There was a message saying that the chat will be sent to my email after closing, I did not receive that either. I however did copy the chat and also took screenshots of the chat. I want to complain against ebay.in for this type of rude behavior towards the customers. Here is the chat: Sameer S. Welcome to ebay Live Help. My name is Sameer. How may I assist you today? Sameer S. Good Afternoon. Mr. Balachandran. jubin.ab I had filed a cliam and it was rejected saying that the mobile was under warranty and this does not fall under claim. jubin.ab I wanted to inform you ebay that you have given me the best oppurtuinity not to shop on ebay anymore. jubin.ab Bye ebay for ever. jubin.ab I guess you are from a call center. Please do forward this chat to ebay officials if possible. jubin.ab Anyone there or is this a bot I am chatting with? Sameer S. Yes, I am with you. jubin.ab I don't think so buddy. Sameer S. I am from ebay only there is no other company where can chat be forwarded. jubin.ab I do know that you would be instructed to say this. jubin.ab Anyways, I m sorry to say that this will be a DSAT chat for you and more than 1 customer lost for ebay. My family and friends will be informed about this by me and you will get a negative advertisement for this. jubin.ab As worst is the service the worster is the support. Sameer S. I apologize for the inconvenience caused to you in this regards. Sameer S. Is there anything else that may I, help you with? jubin.ab No responses after the customer types for more than 2 minutes. jubin.ab Ha ha. jubin.ab You are super Sameer FROM EBAY. Sameer S. Thank you. jubin.ab Hmm... jubin.ab Let's do this more. Sameer S. Thank you for choosing ebay. It was my pleasure assisting you today. Our Live Help is available Monday - Friday from 10.00 AM to 06.00 PM (IST). Have a great day! Sameer S. Bye!! Take Care!! Chat Session Ended, Goodbye. (5010) Jubin Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Oct 28, 2015 eBay.in Customer Care's response Hi jubin_ab, We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you. Thanks & Regards, Team Ebay Verified Support Oct 30, 2015 eBay.in Customer Care's response Dear jubin_ab, We are still awaiting information about your complaint details. You can contact us on ebayindia.[protected]@gmail.com Regards, Team Ebay | |||||
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I know that the issue with the mobile will not be taken care off since you will say that the phone is under warranty and I will have to got to the service center. The main issue is your poor customer service department who mock people who have spent money for purchasing something and are treated as . They should understand that if we (customers) are not there, they do not have a job. I want to teach this lesson.
JUBIN