[Resolved]  Ebay.in — damaged product received and refund rejected

Website:

m.ebay.in

I have purchased cctv cable wire from ebay for setting up security camera system for home. As i'm not a professional electrician i believed ebay to provide best quality product. I just needed 40 meter of wire but it was available in 100 meter. I set up the camera system by cutting the wire according to my requirement. After final set up the camera wasn't working hence i tried every alternative wire combinations from the cable wire but finally found that the wire had short circuit. It could have damaged my security system. So i raised a complaint in ebay but they rejected the claim that i cut the wire thereby i damaged the product. Cutting the wire is the only way i can use the product. Customer has the freedom to use the product in a way best suitable for them. Cutting the wire for the usage is the normal process but they rejected the claim. When i finally said that i will approach consumer forum they said to do whatever i want. Kindly provide a favourable solution for my case.