Ebay.in — Defective product ebay not helping

Sir
I was buying from ebay with confidence for many years, this time i got defective product so i want to return it to seller but ebay not helping ebay claim support and ebay gurantee is not realiable at all no help instead claim dept email me that my mobile was swithch off so i have talk with customer executive and told me to call back after 12 noon but whole day till evening i was waiting but no call from eaby . Now i cannot trust the ebay gurantee I do not know why Ebay is doing like that my claim id is - 1892112


Hope you can solve this problem