[Resolved]  Ebay.in — delivered dead product

Address:	Kolkata, West Bengal, 700074
Website:	ebay.in

Dear sir,

I have purchased a HTC Mobile phone on 6th August 2017 and they delivered a dead phone on 9th August. I raised a complaint regarding this in ebay account but they don not contact me regarding this and on 11th of august they simple closed my complaint saying that the item is under manufacturer warranty so i need to go to nearest service center of the product manufacturer. Then i went to HTC service center (which cost me Rs 600.00 by cab as there is no HTC service center near my location) After discussing regarding the issue with service center people they said that they won't be able to help me on this issue as the phone is manufactured from Singapore this phone is not from India and they do not work on any out of country HTC phone as the software parts are different. Then then and there i called ebay customer support from service center itself and told them the issue and they advised me to write same to the seller.

I have wrote everything about this to seller (saikiransridevi) and they replied me that they need some time to fix this up but till date no update from ebay or from the seller, i have attached the screenshot (image02).

I have also called ebay customer care on 23rd august regarding the replacement or refund and they said they will arrange a callback for me and they will fix the issue but till now they have done nothing.

Even ebay people also not taking any action against seller.
The seller and ebay both they are just cheating the customer.

Please do something sir or mam.

Thank You,
RK Acharya