[Resolved] Ebay.in — Denying refund

K d s

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 400101
Website:	Ebay.in

Paisapay Id: [protected]. I have bought samsung TV. very next day TV stoped working. I contacted seller and his phone was unavailable. Contacted ebay and request for return. Ebay couldn't arrange the reverse pick up for approx 2 months. Than ebay requesed me to send the product back to seller address. Seller address was wrong so TV came back. Than ebay asked me to send it to ebay warehouse. I did that. Now ebay is denying that they haven't received the item in ebay warehouse. Than they asked me to provide DRS copy (delivery proof from courier service).
1-I shiped the item twice
2-I provided DRS Copy twise because 1st one was not stamped by warehouse.
3-I went to ebay warehouse and physically confirm with MR Prashant Rane that TV has received.
I am taking all the pain in co ordinating and providing proofs and ebay is doing nothing. Since Dec 1st I am still waiting for my refund and ebay is denying it...

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May 11, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Mar 10, 2017

Updated by K d s When the first DRS copy was provided by me they declined it because it was not stamped. so I requested courier supervisor to go and get the stamp. I submitted the same to ebay. To confirm stamp and warehouse address I went personally to warehouse.

Verified Support

Mar 11, 2017

eBay.in Customer Care's response Dear K d s,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Mar 16, 2017

Updated by K d s U can reach me on [protected] or [protected]@yahoo.com

Mar 16, 2017

Updated by K d s The link which u have given doesn't have option related to mine but still I have submitted my request in ebay guarantee and status. But it would be great help if you contact me directly...