Ebay.in — eBay cheated me not providing refund | |||
Hi ordered this phone Auxus Handy H01 Dual Core 1.3GHz on ebay Item ID: [protected] Order Id: [protected]-[protected] Claim ID : 514181 PaisaPay ID : [protected] Seller : Digital_estore And below are the issues that i am asking for refund. 1. Voice too low to hear directly through phone even in full volume have to use speakers. 2. Backcover is unable to fit completely after inserting the battery. 3. Unable to install apps from google play store keep getting errors even though have free memory. 4. It was delivered too late and it was mentioned that seller will call before shipping asking for color option and that has been not done.. 5. Overall this phone is too bad to own and it didnt like it all. Phone is not as it was advertised. 6. I haven't used the phone and its in same condition as it was delivered and packed..please collect the parcel and refund the amount ..it was ordered in credit card EMI option. Have raised claim with eBay return on 26th may. They are not providing refund for the faulty product they have sent, Raised the claim with ebay and they declined it and saying go to service center but i want refund for the Product is not even 10 % that they advertised. eBay and seller have cheated me. Is there any this that can be done to these cheaters. | Was this information helpful? | |||
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eBay.in customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear NitinGuru, We have taken a note of your details and will get back to you with a resolution at the earliest.
Reply
Dear NitinGuru, Thank you for sharing your concern with us.We at eBay provide 30 days of purchase protection i.e
eBay Guarantee*. But as per eBay policies products with Manufacturer
warranty are excluded from eBay Guarantee* coverage as you can visit
nearest Authorised service center of the Brand and get the issue
resolved.However, if the item that you received was dead on
arrival or fake you may provide a DOA / Declaration letter from the
authorized service center to [protected]@ebay.com within 48 hrs
stating the same. If you fail to provide the requested document within
the stipulated time we would have to go ahead and close this case from
our end.
eBay Guarantee*. But as per eBay policies products with Manufacturer
warranty are excluded from eBay Guarantee* coverage as you can visit
nearest Authorised service center of the Brand and get the issue
resolved.However, if the item that you received was dead on
arrival or fake you may provide a DOA / Declaration letter from the
authorized service center to [protected]@ebay.com within 48 hrs
stating the same. If you fail to provide the requested document within
the stipulated time we would have to go ahead and close this case from
our end.
Dear NitinGuru, Since there is no response from your end within the stipulated time we are closing this ticket. Thank you.
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