[Resolved]  Ebay.in — Ebay not refunding my money as promised

Address:

Bangalore, Karnataka

Bought ebay.in/itm/[protected]?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649 item from ebay. This seller is a fraud. After I bought the item he asked me to send the e-sugam form. This was not mentioned in the item description. Anyways, I did inquire with the regional sales tax officer and bluedart regarding this. While the sales tax officer said e-sugam is not required. Bluedart clearly said the the seller needs to provide his TIN and other details and I as a buyer do not need to do anything. I sent the recording of my call to the seller and he did not respond and kept saying to cancel the order. I waited for the order to auto cancel but on the last day seller indicated that he has sent the item. But the tracking ID he provided was bogus([protected]). Since then he has been abusive using bad language on each communication and does not respond. This is not even the beginning of my troubles. Now, I can not even raise a claim on ebay. I will have to wait for another 7 days till the ebay time for delivery expires. Not even the mails sent by the fraud on ebay itself can convince those call center guys. And did I tell you, you would have to wait almost 1 hour to get through to them. Then they give you random generic answers. Anyways, after 7 days, you can mark that the item was not received by you. Then you have to wait another 5 days for the seller(fraud) - not sure what for. After those 5 days and multiple hour long calls - One Deepak Chaurasia(their call center ) tells me to raise a claim(Claim ID - 813278). Assures me that it will be escalate, action would be taken against seller and claim would be resolved in 72 hours max(3 days) and that he would call me personally next day to inform me about the status. Next day went by just like the rest and I did not receive any call. So, I called them up today and the call center girl tells to how it is a Sunday and Deepak Chaurasia is not available. After waiting for another 30 minutes and a lot of insistence, she patches me to her senior Saurav Kumar. This gentle man starts the conversation like a boss asking me when I raised a claim(as if I done a mistake calling them so often) and tells me the "process" is to wait for another 5 days to the claim to resolve and "then" only then, a refund will be processed. Actually getting money is further away still. All while the fraud seller has put this item in sell again to cheat someone else.