[Resolved] Ebay.in — Eid Special Green Bhagalpuri Lehenga Suit - 70629" (Item ID:[protected] | |||||
As I had ordered the above said suit from eBay. The product has been delivered to me. And when I opened the package I see it is not the quality as I ordered, and I raised a claim of refund. The reply from eBay is as PaisaPay ID: [protected] Claim ID: 2601590 item image Eid Special Green Bhagalpuri Lehenga Suit - 70629[] Claim status: Closed Creation date: 05 Jan 2017 Transaction date: 29 Dec 2016 Item ID:[protected] Seller ID: storedeal_99 Buyer ID: ahus4550 Date of Resolution: by 10 January 2017 Action required: Claim Newly Opened Order details Delivery status: Delivered - MorePayment details: Rs.1890.0 - Paid - MoreMobile number: 93******36 Landline number: 93******36 Email: s********[protected]@gmail.com Problem details Select issue type: Item Not as Expected / Item Broken Preferred resolution: I want my money back Refund Preference: Original Mode Of Payment Comments: Very bad product, not expected this much low quality from ebay. Please take this item back and refund my money as soon as possible. Not expected this type of material from your side. Additional information Have you already spoken to the seller about the problem? Not Contacted, Not Tried Not Contacted, Tried to Yes Via PhoneVia Email Claim Processing Action created: on. 10 Jan 2017 Buyer Claim request rejected by eBay by eBay CS Remarks: we have checked the details of your claim and have noticed that the claim filed by you is excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your refund request has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link:http: pages.ebay.in/help/ebay-guarantee.html#noneligible In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Your understanding and co-operation is highly appreciated in this matter. Notification Sent to: To buyerTo seller Action status:Closed on 10 Jan 2017 Was this information helpful? | |||||
Feb 19, 2017 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. Verified Support Jan 19, 2017 eBay.in Customer Care's response Dear aashaqsami, We are sorry to hear that you've been having this experience. We don't have access to your account via Social Media. Please reach out our concerned team here: http://ocsnext.ebay.in/ocs/home. Regards, Team eBay | |||||
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