[Resolved]  Ebay.in — Falsely claiming that free gifts will be given against a minimum purchase, but no gift received

We purchased a product two years ago- october 2012 under a promotion offered by Ebay.in.
In it the scheme was that if we buy products over Rs. 10, 000/- we would receive a wireless keyboard. {Paisa pay id- [protected].}
Despite various follow ups and going to the Ebay appellate, no action took place. We did not receive the product. The last communication from Ebay was that the product will be delivered by January 2013.
But it never arrived.

Unfortunately i purchased another product from Ebay in June of 2014. {Paisa pay id [protected].} This time too they offered a promotional code. We bought items worth over 15, 000/- and we were promised a Bajaj Rice Cooker.
In september they sent just a boiling saucepan, which was for products below 10, 000/-. I approached Ebay customer care and they agreed that the mistake happened and that the promotional dept. would call back and rectify the issue. This was in September.
After numerous calls and talking to various agents and senior supervisors, i have not even got a call back.
Today is 18 November.
It has come to my notice that others are also are in the same boat and that it would would be prudent to launch a class action case against Ebay.in.
I no longer care whether or not they rectify the problem, but it has wasted 2 years of my time. I was just curious how useless and inefficient they are as a company. The real fine should be imposed because of the time wasted and how difficult it is for follow up and aggravation that they caused. It should be a wake up call.
Any help will be appreciated.

sorry for the double posting. I just would like others to join hands if they too did not receive their products. its not about free items, its about the principle of the thing. and worst is that they do not even reply or care to update you about the issue. Thanks