[Resolved] Ebay.in — Faulty product-iPhone 5s

JohnShullai

Address:	Kolkata, West Bengal, 700059
Website:	ebay.in

I purchased an Apple iPhone 5s from ebay on Sep 21, 2015. On the very first week, it was identified that the charger was un registered and stopped working. I raised a complaint and with the seller and was sent a new Apple iPhone 4s charger instead. The second week, the iPhone gave another surprise as the camera showed nothing but a black screen. I contacted the seller, I was asked to re-boot the phone and do factory settings. It still did not work so I was left with no option but to return. I send it through courier paying around 1000 rupees which got delivered on Oct 14, 2015 return initiated within 20 days of purchase. The item was received and was informed that the full amount will be refunded on Oct 15, 2015 which I have not receive and yet when I call them, they do not answer the call and no reply to my emails. I am filing a case in consumer court for the misguidance and faulty product.

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Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2015

eBay.in Customer Care's response Dear JohnShullai,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Verified Support

Nov 17, 2015

eBay.in Customer Care's response Dear JohnShullai,

We would like to inform you that we have already processed the refund request from our end on 17-Nov-2015.Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: DHDF[protected]

However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.

Regards,
Team Ebay