[Resolved]  Ebay.in — got nonfunctional handset

Address:

Gurgaon, Haryana

"Claim ID:321267 PaisaPay ID:[protected] Item number:[protected] Seller ID:totalworld Date claim opened:[protected] Since i received MICROMAX A117 CANVAS MAGNUS (Deleivered on 1 November), its hanging all the time, and getting restarted several times from the very first day. Infact sim is not detected many times and phone gets restarted. I claimed for this next day and called many times to seller and requested to return my money back or replace my device i am not satisfied for this item. seller suggested me to go to authorised service center of micromax(mmx) i get time and went there where mmx care person totally denied to provide DOA that is essential to refund money according to ebay customer support, where as he accepts the problem in handset . i talked to ebay customer support and seller regarding this but seller suggest me to make repair from the mmx care and seller completely denied to replace my damaged handset . even ebay customer support has closed my claim by saying "not eligible case." i claimed on 3 Nov and got first response mail on 11th day due to this late processing mmx care denied to give DOA as 7 days have passed. so what options i have?? i got damaged or misbehaving handset, is it not come under return policy ??? Very much disappointed with this kind of support from ebay. my device is misbehaving from very first day clearly saying not satisfied with this dameged product kindly replace my handset or give my money back . i wasted my time and money for going mmx care two times but still not geting any resolution. I have ordered first time and very frustated from the service of ebay, this made me to check for other online options. after this kind of service i would never recommend to anyone for buying products from here. no one takes the responsibility of customer's satisfaction. even seller suggesting me to repair my handset from mmx care wheras i received in damaged condition. even i went mmx center at last they changed software of my phone and now telling its hardware issue and cant give DOA because replacement week have passed. this delay because of late reaction from ebay and micromax . firstly mmx care was saying that its software issue when its not be resolved from software so they saying its hardware issue even they dont know even what the problem actually is in handset or they just passing time well i left my handset in mms service center to repair.. but i want new handset from mmx now beacause i got the handset in same condition from very first day.