[Resolved] Ebay.in — I paid my money online, they didn't send the product nor refunded my money back.

Satya Swathi

from Gurgaon, Haryana

Address:	400063
Website:	www.ebay.in

Sir i placed an order for washing machine (PaisaPay ID : [protected]) of cost 13053/- on 22 th Oct 2015 on ebay.in. after that i communicated with their customer care people regarding the product on 31st oct 2015, they asked me to wait another 1week, so that they will deliver the product, but i didn't receive the product, and again i contacted them and asked to refund the money, but they are simply bluffing me by telling that i will get a call back in 48 hrs, but its been 29 days till date, but i didn't get any call back from them, i frequently contacted their customer service people and requested them to arrange the call back regarding the refund. please help me to get my money back.

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Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2015

eBay.in Customer Care's response Dear Satya Swathi,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

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Comments

lbelwal

Same thing happened to me, last year I orderd an item and haven't received neither the item nor the refund till now...I responded to ebay with all the required details like they have asked you...but they didn't respond ...It's really very disappointing... Have never expected this from ebay customer service.

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Satya,

Thank you for sharing your concern with us.

We would like to inform you that we have already processed the refund request from our end on 29-Nov-2015.Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: 55079492
Auth Id: 49555

However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.

Thanks & Regards
Team Ebay