Ebay.in — Item not delivered - complaint number 814731

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Ghaziabad, Uttar Pradesh

Hi Team, This is regarding the complaint number 814731 I raised on Ebay about 2 months ago. Its been 45 days now I am continuously following up with customer support - Neither they are respond to my emails.. Nor they have any genuine answer on call. Hope my below email trail explains the issue. [protected] Forwarded message[protected] From: "Prashant Verma" <verma.[protected]@gmail.com> Date: Jan 20, 2015 6:58 PM Subject: Re: eBay Guarantee* claim - 814731 has been resolved To: <[protected]@ebay.com> Cc: Hi Team, Can you respond on the below. On Jan 19, 2015 7:13 PM, "Prashant Verma" <verma.[protected]@gmail.com> wrote:Hi Team, Any update on the below. Regards Prashant On Jan 10, 2015 6:50 PM, "Prashant Verma" <verma.[protected]@gmail.com> wrote:Hi Team, How many times I need to followup on the below issue. Can u respond urgently on this. Even after many chasers there is no response on your side. Rgds Prashant Verma On Jan 7, 2015 3:56 PM, "Prashant Verma" <verma.[protected]@gmail.com> wrote:Hi Team, I am highly disappointed with your response. On what basis u confirm that the product has been delivered to me. Can you provide me the proof of delivery? How can u close the claim without checking with me whether the product is actually delivered or not? I am strongly asking u to re-open the claim before I post anything wrong on consumer forum website. You have mentally harassed me. Regards Prashant Verma On Jan 7, 2015 2:18 PM, "eBay" <[protected]@ebay.in> wrote:eBay Guarantee * - Don't worry, Buy happy! An eBay Guarantee* claim has been resolved Dear Prashant, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer Claim request rejected by eBay Remarks : As per confirmation from logistic department closing the claim taht product got delivered. If you have any query or update please feel free to call us on our customer care no. [protected] or write us mail on [protected]@ebay.com Thank you for shopping on eBay. Item Information Claim ID:814731PaisaPay ID:[protected]Item number:[protected]Seller ID:salus_productsDate claim opened:[protected] Email reference id: [#e7c445e7018d41a0ae6a45b49e2672d4#] eBay sent this message to Prashant Verma (pishu2kanu). Learn more eBay is committed to your privacy. Learn more about our privacy policy and user agreement. © 2015 eBay Inc., eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai - 400063, India