[Resolved] Ebay.in — Minha fashion metallic jewellery necklace

rekha.M

from Ernakulam, Kerala

Address:	400063
Website:	www.ebay.in/Free_Shipping

I ordered in ebay website, the iem is minha fashion metallic jewellery necklace, but when i received product it is not original product, the chains are duplicate, i write mail to ebay, and sending photos to ebay they are reply to my mail An amount of Rs. 212.50 has been refunded for the following reason: eBay Guarantee Claim 1413218 on the following item . Track your PaisaPay activity You should be able to view the refunded amount of Rs. 212.50 in your credit card statement / account within 3-4 working days if your issuing bank is private bank else it may take 12-15 working days for nationalized bank. Note: If you have paid using debit card the refund may take longer than 3 working days. In case there is a delay, please get in touch with your issuing bank. they are only sending like this, now they are rejected my claimbing, my item id is [protected], i am also struglling to get refund my money, i think i am got cheated by ebay, i will take help of consumer forum against ebay... thanks & regards Rekha

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Complaint marked as Resolved

Verified Support

Nov 19, 2015

eBay.in Customer Care's response Dear rekha.M,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Verified Support

Nov 20, 2015

eBay.in Customer Care's response Dear Rekha,

Thank you for sharing your concern with us.

We would like to inform you that we have already processed the refund request from our end on 13-Nov-2015. Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: EPT[protected]

However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.