Ebay.in — Misguided by customer support

Address:

Kolkata, West Bengal

I orderd a product on 31st jully bt not recived.I raised a claim (claim id[protected] in which I claimed the product but they were not able to process the request, after the resolving date crossed I called the customer support regarding my claim and they told me that due to some issues they cannot send me the product and will refund the paid money and the COUPON ( paid Rs100 by card and 250 by coupon), so i agreed on this terms.But they delayed the process, 31st August recieved the Rs 100 as refund bt not the coupon then I again called there customer support and they told me within 4th of September or on 4th I will receive the same ( I have the recorded call ) but not recieved on 5th September I called them again and they told me that I will not get the coupon. This is simply misguiding by ebay support team, they made me approve the refund process by that terms ( coupon + money). This is a horrible experience for a new customer . Ebay cheats with their customer and harass them. ebay mail Id [protected]@gmail.com registered name Ashima paul. Please take some serious actims against them.