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I had ordered a android tv device in may. Item was received however seller tried to cheat by sending a very old model. I raised claim with ebay immediately. Seller tried to further cheat by editing his item details and claim that what he sent is right one however luckily #ebay site was notifying that the product description was edited.
The claim was resolved (On 7-june) upon follow-ups and it was resolved as 'refund' decision and it has been more than a month that i parted with my amount waiting to get it back. There is no sign of refund still. #ebay customer care says that the draft for refund is not even generated yet and they have no clue when it will be processed and dispatched. No tracking mechanism to get updates.
I am omitting many more other inconveniences caused with shipping back the product, shipping charges etc.
Worst experience of claim and refund and still open. If you think you have any chance of getting wrong product or you think you can trust #ebay guarantee claim to get it resolved quickly then only advice is to stay away for any purchases.
Claim id: 2027266 Was this information helpful? | 
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