[Resolved]  Ebay.in — Mobile phone - micromax e 455

Address:	400063
Website:	www.ebay.in

Dear Saurabh Shankar, Please go through the trail mail with regards to the grievance and the equivalent stress that I have been through. Paisa Pay ID - [protected].. Date Remarks 19th Oct : Placed an Order of Micromax 4 G phone, E455 23rd Oct : Received a Dead Phone 26th Oct : Received DOA Certificate from Micromax Service Centre 27th Oct : Uploaded the DOA letter and a case was opened by Ebay ( mail received ), saying the claim team will call me 29th Oct : Receive a call from Ebay saying that they are closing the case, and I need to contact the seller Mrs.Ekta Khosla 29th Oct : I contacted Mrs.Ekta and she mailed me ( Mail ID-E Member Mobiles ) to courier the Dead Phone to her place in Ghaziabad.. 29th Oct : Warning showed in Mail :Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by the eBay Buyer Protection Program 29th Oct : So, post the receiving the mail from Ekta; I called up Ebay Call Centre - SR#1-[protected] - Mr.Sachin received, and mentioned that I should not send it to the seller directly, as it is against Ebay policy.And he is arranging for a call from claim team and a Ebay courier person will be sent to do the pick up.And confirmed that Ebay will be refunding the money as requested by me. 2nd Nov : I receive mail from Ebay, mentioning the case has been closed and contact the seller Mrs.Ekta Khosla.There had been no calls, from your claim team from 29th-2nd Nov, for discussion, before sending the mail on 2nd mentioning case closure. 2nd Nov : I again call up your care centre team and ask for the communication gap that has happened, in your service team internally. They mention, that they do not have any control on claim team, and again open the case, mentioning that there is issue from Ebay side; as the the claim department had not seen the open case and should call me within 72 hours, and proceed with the refund ; SR#1-[protected]..(The time slot provided has passed by and I have not received a call from claim team. 3rd Nov : Reloaded the DOA certificate to Inseller verification expecting a call//resolution.Receive a auto revertal from Ebay saying the claim team should get back to me in next 5 days….Still waiting for the call. 19th Nov : Again called up your call centre to find out, as to why isnt there any call coming to me from Claims team ( SR1#[protected] )...The concerned TL reverted saying that they are sorry and I again need to contact the seller.. Now my DOA certificate has expired.. Please go through Call Details : SR#1-[protected] & SR#1-[protected] and listen to what your customer care associates are speaking...Both are contradictory and because of whom I am not able to get my refund; even after assurance from care centre team Regards, Rupa Roy/Monojeet Roy [protected]/[protected]