Ebay.in — Money Refund not yet done

Address:

New Delhi, Delhi

Hi, I ordered a product from ebay.in, so they sent a mail on 28-March-2014 that its been shipped & will be delivered before or on 12th-April-2014, (Seller i2cworld_inc3 has shipped item "GEB - MSKU[protected] For Motorola Moto G Rugged [22/22:57:54]"[protected] on 28-Mar-14 for Rs. 1, 214.00 .) When i called them on 5th-April-2014 to know the status, the seller told me that my contact number is scrambled, sothey cannot deliver my product & they will call me to confirm the status. I never got a call, so i called ebay.in customer care & asked them to refund my money, i raised a claim as well 2-3 times, details are as below: Claim ID: 462965 PaisaPay ID: [protected] Item number: [protected] Seller ID: i2cworld_inc3 Date claim opened: [protected] But till now my refund is not been done & everytime i call them, they say the same thing that my refund is in process. Its been more then a month now. I have attached a screenshot which says that claim has been resolved & refund will be done in 3-4 working days or in 15 working days. But i am still waiting. This is what they said when i asked them again that my refund is not done (Dear Purnima, Thank you for sharing your concern with us. We have processed your refund on 21st April 2014. Please note that it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.) Please help!