[Resolved]  Ebay.in — No/delayed response from ebay on refund of claim id-690842

Address:

Jammu, Jammu and Kashmir

We received a damaged piece of Samsung Galaxy Tab 3 from ebay on 15th oct 2014.Same day we logged a complaint with ebay.They asked us to send the photographs of damaged product which we did, but since then they are delaying the refund of product saying we are in process and complaint is with claims department and we will receive a call within 24-48 hrs.But no call comes from ebay customer care or claims dept. of ebay and then if we call the customer care again, we again get the same answer.No one is sharing the contact details of claims dept. which is taking care of the complaint. Our claim id is 690842.