[Resolved]  Ebay.in — Non delivery of item paid for and ebay refuses to take responsibility

Address:	New Delhi, Delhi, 110024
Website:	ebay.in

I had made a purchase from ebay last month.The complete order was not delivered inspite of the bill having being paid. I wrote the below email to ebay twice or thrice but in vain
"this is the second or the third mail that i am writing to you.I had placed an order for 2 while only 1 was delivered.Spoke to the delivery man who said the other one should be on its way.I do not understand how the same seller can have two different shipments.Also the one recieved is not the one in the picture.I demand a refund for the same."

To this ebay responds that "i have checked the details of your claim and have noticed that the claim filed by you is excluded from eligible transactions for filing a claim under ebay guarantee. Therefore the claim filed by you falls under non-eligibility criteria. As a result we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim kindly check the below mentioned link: http://pages.Ebay.In/help/ebay-guarantee.Html#terms. In this case my best advice to you is to contact your seller and resolve the matter amicably. Thank you for your precious time have a nice day."

Settle it amicably?? My product has not been delivered and the platform doesnt even take responsibility for the delivery??