[Resolved]  Ebay.in — Old htc one m9 plus phone delivered instead of new one

Address:	560037
Website:	www.ebay.in

On 22-ap-2016, i had placed order for purchase of new htc one m9 plus phone which was supposed to be unused and in new condition. But on 26-apr, i had received an old phone with scratches on metal body and dirt all over the torn package. On 27-apr, the ebay claim was raised, the details are:
Claim id: 1925039
Item number:[protected]
Till date seller has agreed on phone, to refund the product on reverse pick up by ebay. But no action has been taken by ebay to arrange for reverse pick up or refund of the item. The claim is still pending with their powership team.
They are saying as per schedule it will take 20 days for next step. Nowhere in website it is mentioned that complaints are addressed only after 20 days by ebay.