Ebay.in — Pathetic experience and non professional

Address:	Mumbai City, Maharashtra, 400063
Website:	ebay india

I purchased an item from ebay on 6th May 2016 amounting to 9345. The seller didnt ship the item and after 15 days of follow up finally my refund was approved. But still the I didnt receive the refund money in my credit card account even after 12 days . I contacted the bank and they informed that nothing has been credited from ebay till date and I sent the credit card statement to ebay for their verification . The bank asked me to provide confirmation mail from ebay for the refund so that they can investigate . When I contacted ebay customer care they told refund has been processed 10 days back . When I asked for a confirmation or acknowledgement mail for the same, ebay team told they cant send that. I asked again and again and still they didnt provide me . Where should I now go . EBay is a pathetic company which will trouble you till your last happiness and will not let you be at peace . Their work is to trouble people. Government should ban such companies in India where its hard earned money of each individual . I will never ever touch ebay again. Please help me get my money back.