[Resolved] Ebay.in — product not dispatched or neither money is reverted

acharya_srinivas

from Dhamtari, Chhattisgarh

Website:

www.ebay.in

I ordered for folding cupboard almirah (Seller trends_india) e bay on 20th june 2017 & paid money 3798/- by net banking (Paisapay id [protected]). I received confirmation e mail from e bay regarding order which expected to reach me 23 - 26 june.in july, the seller on contacting replied that he has not received any orders from e bay & advised me to contact customer support.

I wrote couple times & raised a issue (Through my ebay account) but with no response from ebay. On call to customer support, the lady was unable to trace the details & asked me to write to specific email id. But the e mails from e bay (Different persons) ask either to send again paisapay id or reporting paisapay id is wrong. Even after sending the email copy from ebay (Depicting the paisapay id), they are unable to do anything. Till today, matter is unsolved. Money paid from bank of india is not reverted.

Email copy attached here.

+1 photos

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Jul 22, 2017

Complaint marked as Resolved

refund received (payment reverted) to my bank account.

eBay.in customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

eBay.in Customer Care's response Dear acharya_srinivas,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay