Ebay.in — Product not received.

Address:

Jodhpur, Rajasthan, 342001

Dear Sir/Ma'am,

This is regarding an Order that i had placed from ebay but the type of response that your team is giving is unacceptable. I ordered a Smartphone on 31st May, 2016 (PaisaPay ID [protected]) but the same has not been shipped yet. I don't Understand that why it is so much delayed even after continuous follow up? i contacted the seller on 31st May, 2016 by calling on [protected] (mohit_mobiles) but they told me that it is an automated process which would allow his to ship afterwords, after that on 4th June, 2016 i mailed the seller for shipment purpose but there was no response from seller side. Is this acceptable from the site like ebay? Till date it hasn't been shipped and when i contacted customer care just now. the customer care executive told me that the courier company has not been assigned to the seller otherwise it would have been shipped within 3 business days. He further told me that it should be shipped latest by today evening or else the money would be refunded. (Service Request No - 1-[protected]) Is this what we should expect from a renowned site of ebay? I'm already waiting since a week and now your customer care executive is saying that order may get cancel and refund may get initiated. If it was not possible to ship in a certain location then it should have been intimated initially and order should not be placed. After all this i am not even able to contact to seller. This really break the trust of customers which won't allow me to deal with ebay in future. Hoping for a quick & positive reply.

Regards,