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[Resolved]  Ebay.in — purchased laptop not working

Address:400063

I purchased a laptop (Order date 8-october & delivery date 14- october) through ebay, but it is not working properly. I just raised ebay guarantee (18 october) and the claim id is 3222559. They didn't solve my problem. Actually ebay was contact at 25-october, 2017 through a phone call and they asked details everything, they asked me for pickup the product at 26-october. I just said, present i'm in out of city please give me two days excuse. At that time ok sir we will call at 27-october then we will confirm the pickup date. But still they didn't call to me. Please solve this problem. Here i'm uploading the claim report.
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Dec 4, 2017
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2017
eBay.in Customer Care's response Dear Manohar Leo,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay
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Please solve this as early as possible...
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I placed an order on 23rd Oct 2017 for Lakme Absolute lipstick 03 peaches and cream for which I made the payment via debit card and in return I got a confirmation that product will be received by 27th Oct. However, when Iam checking the product status on ebay, it shows no order.

please confirm where my payment of Rs. 450 has gone

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eBay.in Customer Care's response, Oct 31, 2017
Verified Support
Dear Ruchi Sachdeva,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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