[Resolved] Ebay.in — Refund against old material sent - Sony SBH80 bluetooth headset | |||||
I purchased the item on 23rd sep and the item was delivered to me by 4th oct. On 6th oct, i mailed pics of the old product received to ' [protected]@ebay.com' for refund. Ebay claim id 1291392 was raised against it. On 17th oct i called ebay customer care about the status of the claim who behaved very rudely and abruptly cut down the phone. On 22nd oct i courierd back the product to its seller with scan copy of the courier challan mailed to ebay. Now ebay says that they dont have any role and that i may have settle the issue with seller directly.now the product is not with me and ebay is refusing to help Pl help me getting back my refund. Was this information helpful? | |||||
Complaint marked as Resolved
eBay.in customer support has been notified about the posted complaint. Verified Support Oct 27, 2015 eBay.in Customer Care's response Dear soumyadeep biswas, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com Thanks & Regards, Team Ebay | |||||
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Thank you for sharing your concern with us.
We would like to inform you that we have already processed the refund request from our end on 29-Dec-15. Please note that the refund takes 6-8 working days to reflect in your account.
If you wish, you may check with your bank using the following refund details:
Refund Reference Number: DHDF[protected]
However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.
For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.
Thanks & Regards,
Team Ebay