[Resolved]  Ebay.in — refund claim not yet settled for 32"sony led smart tv

Address:	New Delhi, Delhi
Website:	Ebay.in & delhivery

I have purchased 32" sony led smart tv on ebay india.
I have recd damaged item. Informed to seller sent him photos. I raised a claim. Seller promised me to send replacement. I recd replacement also but unfortunately that was also recd. Non working & damaged. This was also informed to seller & photos & video clip was sent to him. It was uploaded on ebay as well. Both the items models were not as described in the description. I have my douts whether both items were original sony even or not? Mostly not.
I asked for refund. Ebay arranged reverse pick up of both items on 18th october through delhivery courier. I uploaded return pick up courier receipt on ebay. The tracking shows that items have reached return city with in 3 days of pick up on 21st october but after that there is no update from delhivery courier on their website nor these have been delivered. It shows it is in transit. Seller says he has not recd the items.
Delhivery custmer support nos are seldomly attended. Ebay is sending only same msgs again & again that it is in transit & have a patience. We have escalated the matter & our claims dept would call you but nobody calls ever.
I dont know why the items have not yet been delivered even after 20 days?
Ebay also is not showing any initiative in finding out this.
When my claim is going to be settled? I have done all the procedure from my side then why my claim is not being settled?