Ebay.in — Refund for the shipment charges

Website:

ebay.in

I had purchased a christmas tree in the month of dec 2015, since the product was not as per description i wanted to return. But ebay informed that it was my responsibility to ship the product back and that they will refund the shipment charges.

I had shipped the product within 5 days and they in formed that within 15 days my shipment money will be refunded via dd, its now been almost 4 months and they have still not sent the dd. Every time i call the help desk they inform the same that the refund is approved and i will receive a dd within 15 days but that has never happened. They also inform that they will send the details regarding the dd and the receiving date through mail, but haven't received any mail since.

Order id: [protected]

I have attached the shipping details.