Ebay.in — Refund is not initiating

Website:www.ebay.in

I bought a Tribocor Chain Lube + Chain Cleaner Spray Tc208 (500ML*2) from ebay and only received CHAIN LUBE. and chain cleaner is missing then I claim a complaint for the missing product but they didn't give my product and not giving refund. the claim I made in 21/01/16 today 28/01/16 after 8 days of complaint they didn't initiate any refund what should I do?
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I bought a Tribocor Chain Lube + Chain Cleaner Spray Tc208 (500ML*2) from ebay and only received CHAIN LUBE. and chain cleaner is missing then I claim a complaint for the missing product but they didn't give my product and not giving refund. the claim I made in 21/01/16 today 28/01/16 after 8 days of complaint they didn't initiate any refund what should I do?

Dear shonypattiam,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
(PaisaPay ID [protected]).

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