[Resolved] Ebay.in — Refund Not Received

Azhar Ali Chauhan

from Moradabad, Uttar Pradesh

Address:	244901
Website:	Ebay.in

Placed an order for laptop on 28th November. Item was shipped by seller on 1st December. Delivery deadline was 10th December. Product couldn't be tracked online and neither seller nor ebay helped me in tracking the item. When wasn't delivered by 10th, I claimed for refund. However, 3 days after deadline, i.e on 13th December, product was delivered. It wasn't the same product I ordered. It was an older model with inferior specifications and that too a faulty one. SO SELLER DELIVERED AN ENTIRELY DIFFERENT PRODUCT, 3 DAYS AFTER DEADLINE AND THAT TOO A FAULTY ONE (NO POWER ISSUE). Complained to grievance department. Was asked to ship back the item myself and was assured that shipping charges will be reimbursed and paid amount will be refunded once the product is delivered to seller. Shipped back the item on 14th December, delivered to seller on 16th December. Neither shipping charged reimbursed yet nor my money refunded.

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Jan 2, 2017

Complaint marked as Resolved

Ebay have refunded me my money and also reimbursed the shipping charges as promised by them. I think none of the ecommerce company wants to cheat buyers but to get your issue resolved you should have all the proofs and documents and should go through proper channel. When placing the order, take Screenshot of the description as some sellers deliberately post false description to attract the buyers and later change it. Always record an unboxing video when product is delivered to you. Go through proper channel to get your issye resolved. When ebay customers care doesn't help, raise your concern to grievance department. Always record your calls with customer care and grievance department. If you have enough proofs of being cheated by seller, ebay will definitely refund your money. Here are some important email addresses to raise your concern to. Ebay grievance Department: [email protected] Ebay customer service: [email protected] ( better to go with help section on ebay website prior to mailing to [email protected] and [email protected])

eBay.in customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

eBay.in Customer Care's response Dear Azhar Ali Chauhan,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay