[Resolved]  Ebay.in — refund not received paisapay id [protected]

Address:

797001

Item id: [protected]

I did a purchase on 16th july but my item was never shipped hence ebay approved my refund and send me refund reference number jur[protected] but i have still not got my refund. And neither am i able to get in touch with uco bank after several attempt. Uco bank dont respond to my mail and helpline is not working. And ebay team say they have already intiated my refund from their end. Cant the ebay team get involved with the bank regarding this matter and help me get my money back? What is ebay money back guarantee all about if they cant refund my money.